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HELP

 

Payment Information 

  • PayPal Only: We currently accept payments exclusively through PayPal. However, we are actively exploring the possibility of expanding our payment options to include credit cards and bank transfers in the future.

  • No Installment Payment Plans: Our store does not support installment payment plans. If you wish to explore installment options, you may consider using PayPal's installment features directly or finding a dealer/third-party service.

 

Shipping Policy

  • No Free ShippingAll orders, regardless of the order value, are subject to shipping charges. We DO NOT offer free shipping.

  • Charging Shipping When Ready to Ship: We do not charge shipping fees at the time of purchase. Shipping fees will be calculated and charged when the items are ready to be shipped.

  • Carrier Selection and Cost

    • ​We will choose a carrier based on the package size and weight, ensuring the best value for you.

    • Shipping costs will be determined by the selected carrier's real-time pricing.

    • ​Shipping cost of a whole doll is estimated as below:

 

 

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  • Payment for shipping​​

    • ​Shipping charges will be invoiced separately through a pay link.

    • Look out for the email with the subject "A Business Sent You a Pay Link" for your shipping payment.

  • Communication for Concerns or Address Change:

    • ​If you have concerns about the shipping cost or need to change your shipping address, please contact us via email before making the payment.

 

 

 

Returns & Exchange Policy

 

  • Non-defective items are non-returnable and non-exchangeable.

  • If there is shipping damage or product defect, contact us through email ASAP.

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